Frequently asked questions

Our main service area is Butte County, California — Oroville, Palermo, Chico, Durham, Paradise, Biggs and Gridley. We also cover Marysville, which is just over the county line in Yuba County. If you are near one of those and not sure whether we reach you, call and ask; we usually do.

Carpet cleaning, upholstery cleaning, area rug cleaning at our plant, tile and grout cleaning and sealing, hardwood floor refinishing, carpet repairs and stretching, VCT strip and wax, 24/7 emergency water extraction and water damage restoration, and mold remediation. We work in homes and in commercial buildings, and we run ongoing maintenance programs for property managers.

We are available 24 hours a day, 7 days a week for emergency water extraction. You get a rapid response, a no-obligation estimate, and a team that can bill your insurance directly. Flooding is caused in many different ways — pipes leaking, refrigerator lines breaking, a washing machine overflowing, a roof leaking, or rising outdoor water. Whatever you are facing, it is imperative to act fast and call as soon as possible.

We offer pick-up and delivery for all types of area rugs, and you are welcome to drop one off instead. Cleaning a rug in our shop rather than on your floor gives a deeper, more controlled clean — we wash the front and the back, we handle every size and fiber, and we can add fiber protectant and moth repellant to keep it looking its best for longer.

We are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) as Master Textile Cleaners, which is the highest certification available for carpet and textile cleaning. Every job carries a 30-day guarantee: if we fail to deliver the results we discussed, you get a 100% cash refund, no questions asked.

Yes. We work with all insurance providers and can bill your insurer directly for water damage work. We document the loss properly — moisture readings, thermal images and daily drying logs — which is the part that decides how a claim goes.

Wood floors need refinishing every 3-5 years, but high-traffic areas or heavy use may require more frequent care to maintain their condition.

The screening process removes minor scratches and imperfections, followed by a fresh layer of polyurethane to restore shine and protection.

While minor scuffs and surface damage are removed, deep scratches may need special treatment or full sanding to achieve a smooth finish.

Most refinishing projects are completed in a day or two, depending on floor size and drying time for the polyurethane coating.

Yes, most hardwood floors are suitable for refinishing. Our team evaluates the wood type and condition to ensure optimal results.

Absolutely — that is exactly what our system is designed to do. We strip the soil and the old sealer out of the grout line rather than scrubbing the surface, then re-seal so it does not go straight back in.

Yes. The wax may need to be stripped before the cleaning process. There may be an extra charge for this process — call us for details.

Usually, yes. There are some types of grout that have been altered with a poor quality of grout colorant that may not be able to be re-dyed, such as grout that has been painted. Short of that, most grout can be recolored with no problems.