Privacy Policy & Terms
Introduction
This privacy policy (“Policy”) describes how High Tech Cleaning & Restoration in Oroville, CA (“Company,” “we,” and “our”) processes, collects, uses and shares personal data when using this website, carpetcleaningoroville.com (the “Website”). Please read the following information carefully to understand our practices regarding your personal data and how we will process data.
What is personal data?
We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation: any information which, either alone or in combination with other information we process about you, identifies you as an individual — for example your name, postal address, email address and telephone number.
Why we need your personal data
We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to the website and to respond to enquiries. You maintain the right to withdraw consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our website.
Collecting your personal data
We collect information about you in the following ways:
- Information you give us. The personal data you provide when you contact us or request an estimate, including your name, postal address, email address and telephone number; anything contained in a submission you send us; the personal data you provide when you report a problem with our website or when we provide you with customer support; and the personal data you provide when you correspond with us by phone, email or otherwise.
- Information from social networking websites. Our website includes interfaces that allow you to connect with social networking sites. If you connect to one through our website, you authorize us to access, use and store the information you agreed that site could provide to us based on your settings there. You can revoke that access at any time from within your account settings on the applicable site.
- Information automatically collected. We log information about you and your computer or mobile device when you access our website — operating system, browser type and language, screen resolution, the website you visited before ours, the pages you viewed, how long you spent on them and your access times. We collect this using cookies.
Automated decision-making and profiling. We do not use your personal data for the purposes of automated decision-making. If we ever have to in order to fulfill an obligation imposed by law, we will inform you and give you an opportunity to object.
Cookies
Cookies are small data files stored on your computer or mobile device by a website. We may use both session cookies, which expire once you close your browser, and persistent cookies, which stay until you delete them.
- Essential cookies are needed to provide the services available through our website and to load the pages you request.
- Functionality cookies remember choices you make, so you do not have to re-enter your preferences on every visit.
- Analytics and performance cookies collect information about traffic to the website and how it is used. The information gathered does not identify any individual visitor. We use Google Analytics for this purpose; you can read how Google protects your data and opt out with Google’s browser plugin.
- Targeting and advertising cookies track browsing habits so that advertising shown to you elsewhere is more likely to be relevant. You can disable these at youronlinechoices.com. You will still see adverts; they may simply be less relevant.
- Social media cookies are used when you share content using a social sharing button or engage with our content through a social networking website.
You can typically remove or reject cookies through your browser settings. If you do not accept our cookies you may experience some inconvenience in using the website.
How we use your personal data
- To operate, maintain and improve our website, products and services.
- To respond to your comments and questions, and to provide customer service.
- To send technical notices, updates, security alerts, and support and administrative messages.
- With your consent, to send marketing emails about promotions and news. Every marketing email tells you how to opt out. Even if you opt out, we may still send non-marketing emails about our business dealings with you.
- To process payments you make through our website.
- As we believe necessary or appropriate to comply with applicable laws and lawful requests, to enforce this Policy, and to protect our rights, privacy, safety or property — and yours.
Sharing your personal data
We may share your personal data with third parties where you have given your consent, and with our third-party service providers who provide services such as payment processing, information technology and related infrastructure, customer service, email delivery and auditing.
We will not sell, distribute or lease your personal information to third parties.
Third-party sites
Our website may contain links to third-party websites and features. This Policy does not cover their privacy practices. Those third parties have their own privacy policies and we do not accept responsibility or liability for their websites, features or policies. Please read their policies before you submit any data to them.
Feedback and content you submit
Anything you post or disclose on our website may become public information. Please be careful about disclosing personal data. If you provide feedback to us, we may use and disclose that feedback on our website provided we do not associate it with your personal data — and if you have given consent, we may publish your first and last name alongside it.
International data transfer
Your information, including personal data we collect from you, may be transferred to, stored at and processed by us outside the country in which you reside, where data protection and privacy regulations may not offer the same level of protection. By accepting this Policy you agree to that transfer, storage and processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Policy.
Security
We use reasonable organizational, technical and administrative measures to protect personal data within our organization. No transmission or storage system can be guaranteed completely secure, and transmission over the internet is not completely secure. If you have reason to believe your interaction with us is no longer secure, please notify us immediately.
Retention
We will only retain your personal data as long as reasonably required, unless a longer retention period is required or permitted by law — for example for regulatory purposes.
Children
Our website is not directed to children aged 17 and under. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us and we will delete it as soon as reasonably practicable.
Your rights
- Opt out of direct marketing, automated decision-making and profiling, our collection of sensitive personal data, any new processing beyond the original purpose, or transfer outside the EEA.
- Access the information we hold about you.
- Amend any inaccuracies in your personal data.
- Move your data to another service provider.
- Erase and forget — in certain situations, for example where the information we hold is no longer relevant or is incorrect, you can ask us to erase your data.
To exercise any of these rights, contact us and make clear which personal data is concerned and which right you would like to enforce. For your protection we may need to verify your identity. We will respond as soon as reasonably practicable and in any event within one month.
Complaints
We are committed to resolving any complaint about our collection or use of your personal data. Contact us and we will reply as soon as we can, and in any event within 30 days. If you feel your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.
Accessibility
Our company is committed to ensuring our website is accessible to everyone. We continuously look to improve the user experience for all visitors and apply relevant accessibility standards. If you have any questions, comments or suggestions regarding the accessibility of this website, please contact us. Your feedback is invaluable as we work to make our website as accessible as possible.
Additionally, visit ada.gov for resources and more information.
Contact information
We welcome your comments or questions about this Policy. You may contact us in writing at 6565 Lincoln Blvd, Oroville, CA 95966, by email at Hightechrestoration1@gmail.com, by phone on (530) 533-1108, or through the contact page on this website.